Who can apply
People seeking resources can use the service. Individual providers separately set eligibility and available support.
What help is available
The directory and navigation service provide referrals; they do not approve the referred benefit.
Documents to prepare
- Your town or ZIP code.
- The type of help needed.
- Any urgent deadline or accessibility need.
How to get started
Choose a contact method
Dial 211, text CONNECT to 247211, or use chat or search at 211 Virginia.
Describe the need
Explain your immediate problem and location.
Check the referral
Ask providers about intake, documents and current availability.
After applying
The current pilot limits live staffing hours, while search and Agentless Assist remain available outside those hours.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Is live assistance always available?
Check the current pilot-hours announcement.
Can I search after hours?
The public directory and Agentless Assist remain available.
What is the text keyword?
Text CONNECT to 247211.
Does a referral guarantee funding?
No. The provider decides.
Sources and review
Content checked October 1, 2026 using 211 Virginia; Current live-hours pilot. Current eligibility and the final decision remain with the program.
Historical screenshots: source reference.