Who can apply
District residents can use the Warmline. Individual referred programs assess their own eligibility.
What help is available
An agent helps identify local services. Live hours are Monday–Friday, 9 a.m.–5 p.m.; after-hours voicemail calls are returned within one to two business days.
Documents to prepare
- Your neighborhood or ZIP code.
- The help needed and any deadline.
- A callback number if leaving voicemail.
How to get started
Call the Warmline
Dial 211 in the District, or 202-463-6211 while outside DC.
Describe the need
Explain whether you need food, family support or another community service.
Follow up with the referral
Ask the provider about current intake and evidence requirements.
After applying
Keep referral names and numbers. For an emergency call 911; for mental-health distress or thoughts of self-harm, call 988.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Is the Warmline an emergency service?
No. Use 911 for an emergency.
Can I call from outside DC?
Use 202-463-6211.
What happens after hours?
Leave a detailed voicemail for a callback within one to two business days.
Does a referral approve benefits?
No. The service provider decides.
Sources and review
Content checked October 1, 2026 using 211 Warmline hours and contact. Current eligibility and the final decision remain with the program.
Historical screenshots: source reference.