Who can apply
This office serves customers with City of King utility accounts. Check the provider name on your bill; a King-area address alone does not establish who bills your water.
What help is available
The office handles account questions, payments and service changes. It is not a published grant program. Ask directly what arrangements, if any, are available for a bill you cannot pay.
Documents to prepare
Have your account number, service address, recent bill, payment history and any disconnection notice ready. Note the amount you can pay and the date a promised outside payment may arrive.
How to get started
Call billing at 336-985-1100, weekdays 8:30 a.m.–5 p.m. Explain the account issue and urgent date.
Ask for the amount needed, whether any arrangement is available, and its conditions. Request confirmation of an agreed arrangement.
For payment, use the links on the city’s utility page or its published phone payment line, 844-778-1892. Review processing fees before paying.
After applying
Keep receipts and confirm the account balance. For an actual water or sewer service emergency after hours, the city lists 336-924-8363; this is not a promise of after-hours financial assistance.
Website screenshots
No reference screenshot is available for this program yet.
Common questions
Does the city promise a payment plan?
Its public page does not publish a general payment-plan entitlement. Ask billing about your account.
Can I pay by phone?
The city lists 844-778-1892 for utility payments.
Are there card fees?
The published March 2026 processor fee is 2.95%, with a $2.95 minimum. Confirm the total displayed before payment.
Who handles an after-hours service emergency?
The city lists 336-924-8363 for water or sewer service emergencies outside office hours.
Sources and review
Application and program details: Billing, payment routes and emergency contacts.
Historical screenshots and background: USA Assistance. Screenshots may show an earlier application interface.
Historical screenshots: source reference.