Who can apply
Household income and the type of assistance determine eligibility. Renters and homeowners can apply for winter heating support.
What help is available
The state lists winter heating assistance from October 1 to March 31 and crisis help year-round. Summer support has separate conditions.
Documents to prepare
- Household and income information.
- Energy account or delivered-fuel details.
- Any shutoff notice, overdue bill or low-fuel information.
How to get started
Apply or request an appointment
Use ASSIST or the contacts on DHSS Utility Assistance.
Contact the county partner
Catholic Charities lists New Castle 302-654-9295, Kent 302-674-1782 and Sussex 302-856-6310.
Explain the emergency
Specify the shutoff date or remaining fuel and ask what immediate assessment is available.
After applying
Keep paying what you can and speak with the energy supplier about arrangements. An application is not confirmation that disconnection is stopped.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Is crisis assistance limited to winter?
The state lists it year-round.
Can renters apply?
Yes. Winter heating support serves renters and homeowners.
Will the program pay every energy expense?
No. It is supplemental support.
Where do I ask about current intake?
Use the county partner contacts on the state page.
Sources and review
Content checked October 1, 2026 using DHSS energy assistance and intake. Current eligibility and the final decision remain with the program.
Historical screenshots: source reference.