Who can apply
['Massachusetts households responsible for heating costs, including heat included in rent.', 'Household size and gross annual income determine eligibility; the published ceiling is 60% of state median income.']What help is available
A contribution toward winter heating expenses. Ask the agency about separate weatherization, heating repair and utility discount programs.
Documents to prepare
Prepare recent income records, household names, address, heating supplier account and lease if heat is included in rent. Ask the agency for its exact checklist before sending documents.
How to get started
- Open the state HEAP application page below and use its application and provider locator.
- Apply online, or contact the agency serving your town for a phone or in-person application.
- Tell the agency immediately about a shutoff notice or lack of fuel.
After applying
Save the confirmation and provider’s contact information. Ask which heating season the application covers and whether additional proof is needed; keep communicating with the supplier while assistance is pending.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Is heat included in rent covered?
You may apply; tell the agency that your rent includes heat.
Is the application free?
The state describes HEAP as a free resource.
Does HEAP pay the whole bill?
It helps pay a portion of winter heating costs.
Where do I ask about the current season?
Ask the local administering agency serving your city or town.
Is insulation the same benefit?
Weatherization is a separate service; ask the agency to screen you for it.
Sources and review
Historical screenshots: source reference.