Who can apply
Eligible households must satisfy the local intake requirements. Crisis intervention concerns electricity or gas that has been disconnected or is scheduled for disconnection, supported by the utility’s notice.
What help is available
H-HEAP provides a one-time payment toward eligible electric or gas costs. The state says a household can receive only one type of H-HEAP payment per program year, October through September.
Documents to prepare
- The current electric or gas bill.
- A disconnection notice if requesting crisis help.
- Household income and identity information required by the island agency.
How to get started
Contact your island agency
Use DHS’s H-HEAP provider link. Do not send the application to a DHS office.
Choose the appropriate route
The published energy-credit window is June 1–30. Energy Crisis Intervention accepts requests year-round, with limited monthly approvals.
Submit the local application
Ask the provider for its current checklist and explain the service-disconnection date when relevant.
After applying
Confirm whether a payment was approved and sent to the utility. An application does not itself guarantee funding or prevent disconnection; ask the utility about options while awaiting a decision.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Where do I submit the documents?
To the Community Action Agency serving your island. The state warns that sending them to DHS can delay processing.
Can I apply for crisis help outside June?
The state describes crisis intake as year-round, subject to limited monthly approvals.
Can I receive both assistance types in one year?
DHS says households can receive only one type of payment per October–September program year.
Sources and review
Checked October 1, 2026 using Hawaiʻi H-HEAP routes and intake guidance. USA Assistance background guide. Program staff determine eligibility and available assistance.
Historical screenshots: source reference.