Who can apply
Eligibility depends on household income and the current season’s rules. Ask the local energy assistance provider to assess your household.
What help is available
Assistance varies with household circumstances and available funding; it is not payment of every energy bill.
Documents to prepare
- Household names and requested identification.
- Adult household income records.
- Recent energy bills and any shutoff notice.
How to get started
Choose an intake route
Apply through Ohio Energy Assistance or contact your local Energy Assistance Provider/Community Action Agency.
Complete the request
Sign the application and supply the requested evidence. Tell the provider about any immediate loss of service.
Follow up
Keep your submission record and ask whether an emergency appointment is needed.
After applying
An application does not itself stop disconnection. Speak with your utility about your account while the request is pending.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Does HEAP pay every bill?
No. It supplements home energy costs.
What if shutoff is imminent?
Tell the provider the exact deadline and ask about crisis intake.
Can I apply without using the website?
Contact the local energy assistance provider about an appointment or paper form.
What should I keep?
A copy of the signed application, documents and any decision.
Sources and review
Content checked October 1, 2026 using Ohio Consumers’ Counsel HEAP. Current eligibility and the final decision remain with the program.
Historical screenshots: source reference.