Who can apply
You can request referrals without first qualifying for a particular benefit. The organization receiving the referral applies its own eligibility and intake rules.
What help is available
A navigator helps identify relevant community providers. FSSA also links to a ZIP-based resource search and Community Compass food resources.
Documents to prepare
Prepare your city or ZIP code, the help needed and any deadline. For a referral conversation, describe the issue before sending financial or identity records.
How to get started
Contact the service
Call 211 or 866-211-9966, or text your ZIP code to 898-211.
Explain your situation
Mention immediate problems and ask which organizations serve your address.
Save referral details
Record the contact, intake requirements and opening hours, then contact the provider directly.
After applying
If the first provider cannot help, return to 211 for alternatives. Check operating hours on the current service website before calling.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Does 211 approve SNAP or pay a bill?
No. It helps connect you to the relevant provider.
Can I search online?
Yes. FSSA links to a resource search by ZIP code.
Can I ask about several needs?
Explain the needs together so the navigator can identify relevant services.
What if a referral is unavailable?
Tell 211 what happened and ask about another provider.
Sources and review
Reviewed October 1, 2026 using FSSA Indiana 211 contacts and search tools, Indiana 211 service information. The administering provider determines eligibility and availability.
Historical screenshots: source reference.