Who can apply
People seeking community-service information can contact the helpline. The referred provider applies its own eligibility and funding rules.
What help is available
Specialists locate services for needs including housing, food, healthcare and utilities. This is a referral service rather than approval of a cash or benefit application.
Documents to prepare
- Your ZIP code and contact method.
- A clear description of the need.
- Any imminent deadline and agencies already approached.
How to get started
Choose a contact route
Dial 211 or 877-652-1148, text your ZIP code to 898211, or use NJ 211 chat.
Describe the situation
Explain the type of help and your location so the specialist can identify appropriate providers.
Follow up directly
Ask each provider whether intake is open and what records it needs.
After applying
Ask for another referral if an agency cannot help. Record the reason it was unsuitable so the specialist can narrow the next search.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Can I contact NJ 211 after office hours?
NJ 211 advertises specialist access around the clock.
Is texting available?
Yes. Text your ZIP code to 898211.
Does the referral reserve funding?
No. The receiving agency must assess eligibility and availability.
Sources and review
Checked October 1, 2026 using NJ 211 contact options and service hours, Provider overview. USA Assistance background guide. Program staff determine eligibility and available assistance.
Historical screenshots: source reference.