Who can apply
Anyone can ask for information. Each referred organization sets its own service area and eligibility rules.
What help is available
Specialists identify resources for needs such as food, housing and utility help.
Documents to prepare
- Your town or ZIP code.
- The problem and any urgent date.
- A place to save provider contact details.
How to get started
Call 211
Use FirstLink for current resource-directory and contact options.
Explain what is needed
Mention your location, urgency and organizations already contacted.
Contact the referral
Ask the provider about openings, eligibility and documents before travelling.
After applying
If a referral cannot help, contact FirstLink again with the result and ask for alternatives.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
Does 211 pay a utility bill?
FirstLink provides referrals; the receiving program decides whether assistance is available.
Can I call after office hours?
FirstLink publishes 24-hour telephone help.
Is 988 the same service?
FirstLink also provides crisis support, but its 211 resource service and 988 crisis route serve different needs.
Sources and review
Checked October 1, 2026 using FirstLink resource service. USA Assistance background guide. Program staff determine eligibility and available assistance.
Historical screenshots: source reference.