Who can apply
['People looking for West Virginia health and human services.', 'A referral does not establish eligibility for the provider’s benefit or service.']What help is available
Contact information, service descriptions, intake requirements and provider hours, including disaster-related resources.
Documents to prepare
Prepare your town or ZIP code, the type of help needed and any shutoff, housing or other urgent deadline. You can start requesting information without assembling a benefits document packet.
How to get started
- Dial 211 or text your ZIP code to 898-211.
- If Wi-Fi calling or a VoIP phone will not connect, call 833-848-9905.
- Alternatively use Get Help on the WV 211 website to search resources.
- Contact the provider listed to start its intake process.
After applying
Record the provider name and next step. Confirm availability directly because a listing does not reserve funds or an appointment. If the referral does not fit, explain the issue to a resource specialist and ask for alternatives.
Website screenshots
These images show the pages captured in August 2026. Website screens and rules may have changed.
Common questions
What if 211 does not work on Wi-Fi calling?
Use the published toll-free number, 833-848-9905.
Can I text instead?
Text your ZIP code to 898-211.
Will 211 approve my SNAP claim?
No, contact DoHS for benefit eligibility and case decisions.
Does the database include application requirements?
WV 211 says its database includes intake requirements, eligibility and operating hours.
Can I look up services myself?
Use the Get Help database linked from its site.
Sources and review
Historical screenshots: source reference.